Refund & Returns

1. Damaged or Defective Goods

We take extreme care in packaging and shipping our sustainable products. In the unlikely event that your items arrive damaged or defective:

• Please contact us within 48 hours of receiving the shipment.
• Provide your inquiry ID, details of the damage, and clear photographs of the damaged product and outer packaging.
• Upon verification, we will arrange for a free replacement of the damaged items or issue store credit.

2. General Returns

Due to strict hygiene standards for tableware, drinkware, and pet care products, we can only accept returns for items that are completely unused, in their original condition, and in their original packaging.

• You can request a return within 7 days of delivery.
• The customer is responsible for shipping the return items back to our warehouse, unless the return is due to an error on our part (e.g. wrong item shipped).
• Returned items will undergo inspection prior to refund approval.

3. Non-Returnable Items

Certain goods are strictly exempt from being returned, including:

• Items that have been used, washed, or damaged after delivery.
• Customized or personalized orders.
• Clearance, sample, or discounted sale items.

4. Refund Processing

Once your return is received and inspected, we will contact you (via email or phone) to notify you of the approval or rejection of your refund request.

If approved, your refund will be processed and credited to your original payment method within 5 to 7 business days.

5. Order Cancellations

You can request an order cancellation before the shipment has left our facility. Once an order is dispatched, it cannot be canceled, and our general return terms will apply.